Refund and Cancellation policy

 This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service  that you have purchased through the Platform.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be credited to original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

Under this policy:

1. Cancellations will only be considered if the request is made 2 days of placing the order.  However, cancellation requests may not be entertained if the orders have been communicated to  such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping  them, or the product is out for delivery. In such an event, you may choose to reject the product at  the doorstep.
2.  In case of receipt of damaged or defective items, please report to our customer service team. The  request would be entertained once the seller/ merchant listed on the Platform, has checked and  determined the same at its own end. This should be reported within 3 days of receipt of products.  In case you feel that the product received is not as shown on the site or as per your expectations,  you must bring it to the notice of our customer service within 3 days of receiving the product.  The customer service team after looking into your complaint will take an appropriate decision
3.  In case of complaints regarding the products that come with a warranty from the manufacturers,  please refer the issue to them.
4. For all the approved refunds, the amount will be credited in the next 7-10 days in the respective payment method

 

Return Policy

We offer exchange within first 7 days from the date of your purchase. If 7 days have passed  since your purchase, you will not be offered exchange of any kind. In order to become  eligible for an exchange, (i) the purchased item should be unused and in the same condition as  you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,  then the item may not be eligible for a exchange. Further, only such items are replaced by us  (based on an exchange request), if such items are found defective or damaged.(iv)Once the product return is received, we will send you the replacement of the same product based on availability. If eligible for a replacement, it will be dispatched within 7 to 10 days.

We have a 2 day return/exchange policy, which means you have 2 days after receiving your item to request a return/exchange. Once the return/exchange is approved it will be delivered in 7-10 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You agree that there may be a certain category of products / items that are exempted from exchange. Such categories of the products would be identified to you at the item of purchase. For exchange accepted request(s) (as applicable), once your exchanged product / item is received and inspected  by us, we will send you an email to notify you about receipt of the exchanged product. Further.  If the same has been approved after the quality check at our end, your request (i.e. exchange) will  be processed in accordance with our policies.